CUSTOMER SERVICE

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Click on the ‘Reset Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

WhatsApp us on +91 9205966347 at 11:00 am – 7:00 pm IST (Tuesday to Sunday) except all national holidays or email us on contact@amaltascouture.com.

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

All of Amaltas Couture orders are shipped internationally from our warehouse in Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Amaltas Couture takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

The estimated delivery time will differ with each order. You will be able to view the estimated delivery time on the product page. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Yes, you can collect your online order at our Amaltas Couture store in Hauz Khas Village. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order.

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

No. You will need to place separate orders for different shipping addresses.

We offer FREE SHIPPING for all orders in India. For International Orders, shipping fee will be calculated and displayed once you select the products, on the checkout page.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation. Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Delhi. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time! Alternatively, you can also log in to amaltascouture.com and visit the 'My Account' section to know your order status.

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.

Most of our pieces are made-to-order and some customizations are possible. During checkout, fill your requirements in the “Add a note to your order” section and our stylist will get in touch with you soon. For further assistance, please get in touch with our Customer Care Team.

No, there’s no limit. Shop your heart out!

Yes! You can cancel your order within 24 hours of placing the order. Since our pieces are made-to-order, we don’t accept cancelation requests after the 24-hour period. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

You can register by visiting the Log In section and selecting Register New Account. All you need to do is enter your email ID and chosen password. Here is the Log In link - https://www.amaltascouture.com/customer-service

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.